:root{--bg: #0E1620;--bg-card: #14222D;--bg-elev: #1A2C38;--border: rgba(255,255,255,.06);--border-strong: rgba(255,255,255,.1);--text: #F1F5F9;--text-2: #CBD5E1;--muted: #94A3B8;--faint: #64748B;--gold: #FFB938;--gold-2: #FFC857;--gold-soft: rgba(255,185,56,.14);--green: #10B981;--green-soft: rgba(16,185,129,.16);--red: #EF4444;--red-soft: rgba(239,68,68,.16);--blue: #3B82F6;--amber: #F59E0B}*{box-sizing:border-box;margin:0;padding:0}html,body{background:var(--bg);color:var(--text);font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;font-size:14px;-webkit-font-smoothing:antialiased;min-height:100vh;min-height:100dvh;overscroll-behavior:none}button{font:inherit;cursor:pointer;border:none;background:none;color:inherit;-webkit-tap-highlight-color:transparent}.mono{font-family:JetBrains Mono,monospace}.login{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(60% 80% at 100% 0%,rgba(255,185,56,.08) 0%,transparent 55%),radial-gradient(50% 100% at 0% 100%,rgba(16,185,129,.04) 0%,transparent 60%),linear-gradient(180deg,var(--bg) 0%,#0A1118 100%)}.login-card{width:100%;max-width:420px;background:var(--bg-card);border:1px solid var(--border-strong);border-radius:16px;padding:36px;box-shadow:0 24px 64px #00000080}.login-brand{display:flex;align-items:center;gap:14px;margin-bottom:6px}.brand-logo{font-size:32px;filter:drop-shadow(0 0 12px rgba(255,185,56,.4))}.brand-title{font-size:22px;font-weight:900;letter-spacing:-.025em;line-height:1}.brand-title .f{color:var(--gold);text-shadow:0 0 14px rgba(255,185,56,.45)}.login-tag{display:inline-block;padding:3px 9px;background:var(--gold-soft);color:var(--gold);border:1px solid rgba(255,185,56,.3);border-radius:100px;font-size:10px;font-weight:900;letter-spacing:.1em;text-transform:uppercase;margin-top:4px}.login-sub{color:var(--muted);font-size:13px;margin:8px 0 22px}.login-form 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280px}}@media(max-width:1080px){.cols{grid-template-columns:280px 1fr}.col-panel--fiche{display:none}}@media(max-width:768px){.cols{grid-template-columns:1fr}.col-panel--hidden{display:none!important}.col-panel--list,.col-panel--chat,.col-panel--fiche{display:flex}}.topbar{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:24px;padding:12px 22px;background:var(--bg-card);border-bottom:1px solid var(--border)}.brand{display:flex;align-items:center;gap:12px}.brand-sub-tag{display:inline-block;padding:2px 7px;background:var(--gold-soft);color:var(--gold);border:1px solid rgba(255,185,56,.3);border-radius:100px;font-size:9px;font-weight:900;letter-spacing:.1em;vertical-align:3px;margin-left:4px}.brand-sub{font-size:11px;color:var(--muted);font-weight:500;margin-top:2px;display:block}.topbar-stats{display:flex;gap:18px;justify-content:center}.stat{display:flex;flex-direction:column;align-items:center;padding:2px 12px;border-left:1px solid 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var(--border);display:flex;flex-direction:column;min-height:0;overflow:hidden}.sidebar-head{padding:14px 14px 8px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:10px}.search-input{width:100%;padding:10px 12px;background:#0000004d;border:1px solid var(--border);border-radius:9px;color:var(--text);font-family:inherit;font-size:13px}.search-input:focus{outline:none;border-color:#ffb93866}.filter-tabs{display:flex;gap:4px;padding:3px;background:#0000004d;border-radius:100px;border:1px solid var(--border)}.filter-tab{flex:1;padding:6px 8px;background:transparent;color:var(--muted);font-size:11px;font-weight:700;border-radius:100px;display:inline-flex;align-items:center;justify-content:center;gap:4px;transition:all .15s}.filter-tab:hover{color:var(--text)}.filter-tab.active{background:var(--gold-soft);color:var(--gold)}.filter-count{display:inline-flex;padding:0 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.12s;position:relative}.conv:hover{background:#ffffff06}.conv--active{background:#ffb93814}.conv--active:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--gold)}.conv--unread .conv-name{color:var(--text);font-weight:900}.conv--unread .conv-preview{color:var(--text-2);font-weight:600}.conv-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#ffb9384d,#ffb9381a);color:var(--gold);display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:12px;font-family:JetBrains Mono,monospace;border:1px solid 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#ffb93899}.chat-col{display:flex;flex-direction:column;background:var(--bg);min-height:0;overflow:hidden;position:relative}.chat-empty{display:grid;place-items:center;padding:40px}.chat-empty-inner{max-width:360px;text-align:center;color:var(--muted)}.chat-empty-icon{font-size:48px;margin-bottom:14px;opacity:.7}.chat-empty-inner h2{font-size:18px;font-weight:800;color:var(--text);margin-bottom:8px;letter-spacing:-.02em}.chat-empty-inner p{font-size:13px;line-height:1.55}.chat-loading{display:flex;align-items:center;justify-content:center;gap:10px;padding:60px;color:var(--muted)}.chat-head{display:flex;align-items:center;justify-content:space-between;padding:14px 22px;border-bottom:1px solid var(--border);background:var(--bg-card)}.chat-title{font-size:15px;font-weight:800;letter-spacing:-.015em;color:var(--text)}.chat-sub{display:flex;align-items:center;gap:8px;margin-top:4px}.chat-sub-meta{font-size:11px;color:var(--muted)}.badge{display:inline-block;padding:2px 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var(--border)}.msg-content{white-space:pre-wrap}.msg-meta{font-size:10px;opacity:.7;margin-top:4px}.msg--user .msg-meta{color:var(--muted)}.tpl-panel{border-top:1px solid var(--border);background:var(--bg-card);max-height:280px;overflow-y:auto;padding:12px 16px}.tpl-panel-head{font-size:11px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:10px}.tpl-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media(max-width:1100px){.tpl-grid{grid-template-columns:1fr}}.tpl-group{display:flex;flex-direction:column;gap:4px}.tpl-cat{font-size:10px;font-weight:800;color:var(--gold);text-transform:uppercase;letter-spacing:.06em;margin-bottom:4px}.tpl-btn{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:8px 11px;background:#00000040;border:1px solid var(--border);border-radius:8px;text-align:left;transition:all .12s}.tpl-btn:hover{background:var(--gold-soft);border-color:#ffb93859}.tpl-btn 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#ffb93840}.composer-send:hover:not(:disabled){filter:brightness(1.08)}.composer-send:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.fiche-col{background:var(--bg-card);border-left:1px solid var(--border);overflow-y:auto;min-height:0;padding:18px 18px 30px}.fiche-col::-webkit-scrollbar{width:5px}.fiche-col::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:4px}.fiche-loading{padding:40px;text-align:center;color:var(--muted);font-size:12px}.fiche-card{text-align:center;padding-bottom:18px;border-bottom:1px solid var(--border);margin-bottom:18px}.fiche-avatar{width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,#ffb93859,#ffb9381a);color:var(--gold);display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:18px;font-family:JetBrains Mono,monospace;border:1px solid rgba(255,185,56,.3);margin:0 auto 10px}.fiche-avatar--guest{background:#94a3b826;color:var(--muted);border-color:var(--border)}.fiche-name{font-size:13px;font-weight:800;word-break:break-all;line-height:1.3;color:var(--text)}.fiche-sub{font-size:11px;color:var(--muted);margin-top:4px}.fiche-tags{display:flex;gap:5px;justify-content:center;flex-wrap:wrap;margin:10px 0 12px}.tag{display:inline-block;padding:2px 8px;border-radius:100px;font-size:10px;font-weight:800;letter-spacing:.04em}.tag--green{background:var(--green-soft);color:var(--green)}.tag--red{background:var(--red-soft);color:var(--red)}.tag--amber{background:#f59e0b29;color:var(--amber)}.tag--blue{background:#3b82f629;color:var(--blue)}.tag--gold{background:var(--gold-soft);color:var(--gold);border:1px solid rgba(255,185,56,.3)}.fiche-actions{display:flex;gap:5px;justify-content:center;flex-wrap:wrap}.fiche-action{display:inline-block;padding:5px 10px;background:#0000004d;color:var(--text-2);border:1px solid 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dashed rgba(255,255,255,.04);font-size:12px}.kv:last-child{border-bottom:none}.kv-label{color:var(--muted);font-weight:600}.kv-value{color:var(--text);font-weight:700}.tx-list{display:flex;flex-direction:column;gap:5px}.tx-row,.session-row{display:grid;grid-template-columns:auto 1fr auto;gap:8px;align-items:center;padding:6px 9px;background:#0003;border-radius:7px;font-size:11px}.session-row{grid-template-columns:1fr auto}.tx-type{padding:1px 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rgba(255,154,60,.35)}.badge--ai{background:linear-gradient(135deg,#ffd56a2e,#ff9a3c26);color:#ff9a3c;border:1px solid rgba(255,154,60,.4);padding:2px 8px;border-radius:100px;font-size:11px;font-weight:800;letter-spacing:.02em}.badge--red{background:var(--red-soft);color:var(--red);border:1px solid rgba(239,68,68,.35);padding:2px 8px;border-radius:100px;font-size:11px;font-weight:800;letter-spacing:.02em}.conv--escalated{background:linear-gradient(90deg,rgba(239,68,68,.06),transparent 60%);border-left:3px solid rgba(239,68,68,.55)}.conv--escalated.conv--active{background:linear-gradient(90deg,#ef44441f,#ffffff05)}.chat-head-actions{display:flex;gap:8px;align-items:center}.msg--ai{align-self:flex-end;align-items:flex-end}.msg--ai .msg-bubble{background:linear-gradient(135deg,#ffd56a29,#ff9a3c1f);color:var(--text);border:1px solid rgba(255,154,60,.3);border-bottom-right-radius:4px}.msg--ai 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.15s}.mobile-nav-btn:disabled{opacity:.35}.mobile-nav-btn.active{color:var(--gold);background:var(--gold-soft)}.mobile-nav-icon{font-size:18px;line-height:1}.mobile-nav-badge{position:absolute;top:4px;right:calc(50% - 22px);min-width:16px;height:16px;padding:0 4px;background:var(--gold);color:#14181e;border-radius:100px;font-size:9px;font-weight:900;display:inline-flex;align-items:center;justify-content:center}.topbar-stats--compact{gap:12px!important}.topbar-stats--compact .stat{padding:2px 8px}.topbar-stats--compact .stat-value{font-size:16px}.btn-back{width:36px;height:36px;flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;background:var(--bg-elev);border:1px solid var(--border);border-radius:8px;font-size:18px;font-weight:800;color:var(--text)}.btn-back:active{background:var(--gold-soft)}.chat-head-left{display:flex;align-items:center;gap:10px;min-width:0}.chat-head-left .chat-title{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:52vw}.fiche-back{margin:12px 12px 0;align-self:flex-start;width:auto;padding:0 12px;font-size:13px}@media(max-width:768px){.topbar{grid-template-columns:1fr auto;gap:12px;padding:10px 14px}.topbar-stats:not(.topbar-stats--compact){display:none}.chat-head{padding:10px 12px;flex-wrap:wrap;gap:8px}.chat-head-actions{flex-wrap:wrap}.btn-ghost{padding:6px 10px;font-size:11px}.composer{padding:10px 12px calc(10px + env(safe-area-inset-bottom))}.msg{max-width:88%}.sidebar-head{padding:12px}.conv{padding:14px 12px}.conv-avatar{width:40px;height:40px;font-size:13px}.login{padding:16px;padding-bottom:calc(16px + env(safe-area-inset-bottom))}.login-card{padding:28px 22px}}.pwa-banner{position:fixed;bottom:calc(12px + env(safe-area-inset-bottom));left:12px;right:12px;z-index:2000;display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:14px 16px;background:linear-gradient(135deg,#1a2834,#14222d);border:1px solid rgba(255,185,56,.35);border-radius:14px;box-shadow:0 16px 48px #0000008c}.workspace--mobile .pwa-banner{bottom:calc(72px + env(safe-area-inset-bottom))}.pwa-banner-icon{font-size:28px;flex-shrink:0}.pwa-banner-text{flex:1;min-width:140px;display:flex;flex-direction:column;gap:2px}.pwa-banner-text strong{font-size:14px;color:var(--text)}.pwa-banner-text span{font-size:12px;color:var(--muted);line-height:1.35}.pwa-banner-actions{display:flex;gap:8px;flex-shrink:0}.pwa-btn-primary{padding:9px 14px;border-radius:8px;font-size:12px;font-weight:800;color:#14181e;background:linear-gradient(135deg,#ffc857,#ffb938)}.pwa-btn-ghost{padding:9px 12px;border-radius:8px;font-size:12px;font-weight:700;color:var(--muted);border:1px solid var(--border)}.pwa-overlay{position:fixed;inset:0;z-index:3000;background:#000000a6;display:grid;place-items:center;padding:24px}.pwa-ios-card{width:100%;max-width:340px;background:var(--bg-card);border:1px solid var(--border-strong);border-radius:16px;padding:24px}.pwa-ios-card h3{font-size:18px;margin-bottom:14px}.pwa-ios-steps{padding-left:20px;font-size:14px;line-height:1.7;color:var(--text-2);margin-bottom:12px}.pwa-ios-hint{font-size:12px;color:var(--muted);margin-bottom:16px;line-height:1.45}.pwa-ios-card .pwa-btn-primary{width:100%}.country-flag{display:inline-flex;align-items:center;gap:6px;line-height:1;vertical-align:middle}.country-flag-emoji{font-size:1.2em;line-height:1}.country-flag--empty{opacity:.45}.country-location{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:12px}.country-location-city{color:var(--text-2)}.country-location .country-flag+.country-location-city:before{content:"·";margin-right:6px;color:var(--muted)}